DBM commends PAGCOR’s ISO 9001:2015 certification

Thu | 01.31.2019 | 3:00 NN

DBM commends PAGCOR’s ISO 9001:2015 certificationThe ISO 9001:2015 certificate was re-issued to PAGCOR by SGS on December 12, 2018 and is valid up to January 11, 2020.

The Philippine Amusement and Gaming Corporation (PAGCOR) recently received commendation from the Department of Budget and Management (DBM) for securing an International Standardization Organization (ISO) 9001:2015 Quality Management Systems (QMS) certificate.

DBM’s Systems and Productivity Improvement Bureau stated that PAGCOR’s ISO 9001:2015 certificate “manifests the delivery of better frontline services through an effective QMS.”

The ISO 9001:2015, which is an upgraded version of the ISO 9001:2008, includes the adoption of risk-based thinking in management and business processes, involvement of top management, assessment and measurement of inputs and outputs of a business process.

In December 2018, the Societe Generale de Surveillance (SGS) reaffirmed PAGCOR's ISO 9001:2015 certificate following the agency's compliance to the annual surveillance audit of its corporate offices and Casino Filipino Tagaytay.

During the 2018 audit, SGS certified PAGCOR's change of site for its Main Corporate Office from 1330 Roxas Boulevard, Manila to iMET BPO Tower in Metropolitan Park, Pasay City.

The certificate was re-issued on December 12, 2018 and is valid up to January 11, 2020.

PAGCOR Chairman and CEO Andrea D. Domingo said the certification is very important to the organization because it measures how effective the agency's management system is.

"SGS has validated what we are doing correctly, what we're not yet doing and what we're doing not-so effectively. It’s not easy to look deeply into our organization with about 11,300 employees. The business that we are in is complicated because we deal with money, specifically generating revenues for the government," she said.

SGS Managing Director Ariel Miranda said PAGCOR underwent a lot of improvement in many aspects based on their observations. "Many organizations really work hard to get the ISO 9001 certification. Some cry and some experience sleepless nights just to get it, so, congratulations to the men and women who worked for this," he said.

Apart from PAGCOR, other government agencies that already received their ISO 9001:2015 certification were the Department of Foreign Affairs, Department of Public Works and Highways, Commission on Filipino Overseas, Philippine Statistics Authority-Regional Statistical Office XII, among others.

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