PAGCOR achieves perfect resolution rate of citizens' concerns

Tue| 08.31.2021 | 9:00:00 PM

THE Philippine Amusement and Gaming Corporation (PAGCOR) recently received a commendation from the 8888 Citizens' Complaint Center for its complete and timely action on several concerns that were referred to the agency for resolution.

In a letter addressed to PAGCOR Chairman and CEO Andrea Domingo, 8888 Citizens' Complaint Center head, Director Bernadette Casinabe said that a total of 46 citizens' concerns were referred to PAGCOR as of June 30, 2021, and all were acted upon by the agency in a timely manner.

"We would like to commend your efforts in ensuring that all citizens' concerns referred to your office are acted upon on time," Casinabe noted.

Casinabe added that the resolution of all concerns from the 8888 hotline shall form part of the requirements for government agencies and offices to receive Performance Based Bonus (PBB).

Among the concerns that were referred to and successfully addressed by the state-run gaming firm were related to integrity, funding, policy assistance, medical, social services, employment and commendations.

The 8888 Citizens' Complaint Center was established to serve as a mechanism where citizens may report their complaints and grievances on acts of red tape, as defined under Republic Act (RA) No. 9485, as amended by RA No. 11032, and/or corruption of any national government agency, government-owned and controlled corporation, government financial institution and other instrumentalities of the government.

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