Philippine Amusement and Gaming Corporation

PAGCOR implements “No contact application” policy for medical assistance requests

Thu | 02.13.2020 | 04:30 PM

To help prevent the spread of the infectious viruses, particularly the Coronavirus Disease 2019 (COVID-19), the Philippine Amusement and Gaming Corporation (PAGCOR) has started to implement the "NO CONTACT APPLICATION" policy on receiving financial and medical assistance requests.

The policy took effect on February 10, 2020.

Instead of queuing to submit the required documents for financial and medical assistance, requirements will now only be received via drop box, which was placed at the lobby of PAGCOR Corporate Annex, 1105 United Nations Avenue, Ermita, Manila.

Patients who will submit documents via PAGCOR drop box will receive text notifications as regards the status of their request.

PAGCOR’s Vice President for Corporate Social Responsibility Jimmy Bondoc said even with the implementation of the new policy, the agency will continue to prioritize the medical requests of patients who are undergoing chemotheraphy and dialysis.

He added that all documents to be submitted to PAGCOR must be authentic and complete. “Incomplete documents will not be processed while those who submit fraudulent documents may have to face legal consequences,” he explained.

The requirements for financial and medical assistance are as follows: 1) signed request letter addressed to Chairman Andrea Domingo or PAGCOR; 2) medical abstract; 3) social case study; 4) photocopy of valid government IDs of patient and relative of patient; 5) contact numbers; 5) email address; and 7) proof of assistance from Philippine Charity Sweepstakes Office (PCSO) – Certified True Copy of Guarantee Letter or Index Card.

To follow-up on the status of their request, parties are advised to submit a photocopy of their PCSO Index Card/Guarantee Letter, with the patient’s name, contact number, and exact date of submission of request. These information will likewise be submitted via drop box. Meanwhile, PAGCOR will again notify the requesting parties via text message to update them of the status of their requests.

PAGCOR assures that all information from submitted documents will remain confidential, in accordance with the Data Privacy Act and all other pertinent laws.

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