Thu | 12.20.2018 | 9:30 AM

The Societe Generale de Surveillance (SGS) reaffirmed PAGCOR's ISO 9001:2015 certificate following the agency's compliance to the annual surveillance audit of its corporate offices and Casino Filipino Tagaytay. In this year's audit, SGS certified PAGCOR's change of site of Main Corporate Office from 1330 Roxas Boulevard, Manila to iMET BPO Tower in Metropolitan Park, Pasay City. The certificate was re-issued on December 12, 2018 and is valid up to January 11, 2020.

The Societe Generale de Surveillance (SGS) reaffirmed Philippine Amusement and Gaming Corporation's (PAGCOR)'s International Standardization Organization (ISO) 9001:2015 certificate following the agency's compliance to the annual surveillance audit of its corporate offices and Casino Filipino Tagaytay. In this year's audit, SGS certified PAGCOR's change of site for its Main Corporate Office from 1330 Roxas Boulevard, Manila to iMET BPO Tower in Metropolitan Park, Pasay City.

The ISO 9001:2015, which is an upgraded version of the ISO 9001:2008, includes the adoption of risk-based thinking in management and business processes, involvement of top management, assessment and measurement of inputs and outputs of a business process.

The certificate was re-issued on December 12, 2018 and is valid up to January 11, 2020.

PAGCOR Chairman and CEO Andrea D. Domingo said the certification is very important to the organization because it measures how effective the agency's management system is.

"SGS has validated what we are doing correctly, what we're not yet doing and what we're doing not-so effectively. I saw how deep they've looked into our organization and it's not easy because we are about 11,300 employees. The business that we are in is not only complicated but also deals with money, specifically generating revenues for the government," she said.

Domingo added that the ISO certification guided PAGCOR to follow the necessary processes to achieve its goals. "I think we're going to end the year with a really good performance. We will be breaching the P100 billion revenue mark this year. We thank SGS for all the good lessons they've taught us," she expressed.

SGS Managing Director Ariel Miranda said PAGCOR underwent a lot of improvement in many aspects based on their observations. "Many organizations really work hard to get the ISO 9001 certification, some cry and some experience sleepless nights just to get it, so, congratulations to the men and women who worked for this," he said.

Apart from PAGCOR, other government agencies that already received their ISO 9001:2015 certification were the Department of Foreign Affairs, Department of Public Works and Highways, Commission on Filipino Overseas, Philippine Statistics Authority-Regional Statistical Office XII, among others.

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